FAQ
The followings are the frequently asked questions by our customers, please check the corresponding answer as below. If there is still any confusing problem, welcome to contact us directly.
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Q: Are you a manufacturer or a trading company?
+A: We are a professional manufacturer with over years’ export experience for producing forged and casting parts. -
Q: How can I get some samples?
+A: If you need, we are glad to offer you samples for free, but the new clients are expected to pay the courier cost, and the charge will be deducted from the payment for formal order. -
Q: Can you make casting according to our drawing?
+A: Yes, we can make casting according to your drawing, 2D drawing, or 3D cad model. If the 3D cad model can be supplied, the development of the tooling can be more efficient. But without 3D, based on 2D drawing we can still make the samples properly approved. -
Q: Can you make casting based on our samples?
+A: Yes, we can make measurement based on your samples to make drawings for tooling making. -
Q: What type of Forging equipment do you have ?
+A: We run gravity-drop-style hammers and mechanical forging presses that utilize impression dies to form our products. -
Q: Why is Forging superior process compared to casting&machining?
+A: Heating steel billets and forming them in a way that retains or improves the grain structure the material was original drawn with produces a product that is superior in strength and longevity to a casting, fabrication, or machined part. In most cases, this leads to a lighter and more efficient package. Forgings also reduce the cost of scrap that is common with machining or other subtractive-manufacturing processes. Forming a near-net shape part to begin with leads to less post-processing. -
Q: Can you supply the relevant documentation?
+A: Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required. -
Q: How can you ensure that my design is confidential?
+A: We can sign the non-disclosure agreement together with the purchase order. -
Q: How quickly can I get my parts?
+A: Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project.
As for shipping, 3-7days by air-express. 15-30 days by ocean shipping globally.
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Q: How can I be confident in your quality?
+A: We have an established quality system and are committed to customer satisfaction and continual improvement. All our products are subjected to in-process inspections at various stages of production by well-trained and qualified operators. -
Q: What materials does Sanming work with?
+A: We are capable of working on machining projects with a complex array of components and materials-from Nonferrous metals to Carbon Steel, Stainless Steel, Aluminum, Copper, and Alloy. -
Q: What information do you need for a quotation?
+A: To make a good quotation, we will need the following things:
1. Product drawings or 3D model data files.
2. The quantity of products you are going to make.
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Q: What design files can you accept from our company?
+A: Most CAD based programs, e.g. DWG, DXF, IGES and most commonly used formats. -
Q: How much time do you need to quote?
+A: Usually a quotation for a product is sent within 2 days after we receive enquiry with all the necessary details. -
Q: What if I am not completely satisfied with the parts I receive?
+A: It’s crucial to maintain clear and respectful communication throughout the process. If you are not completely satisfied with the parts you receive, it’s essential to communicate your concerns with us promptly. Here are some steps to follow:
1. Contact Project salesperson: Reach out to Sanming as soon as you identify any issues or discrepancies. Explain your concerns clearly and provide details about the specific problems you have encountered.
2. Provide Documentation: If possible, provide photographs or documentation that clearly illustrates the issues with the parts. This can help us better understand the problem.
3. Review the Agreement: Refer to your initial agreement or purchase order to ensure that the parts you received meet the specified requirements, including tolerances, materials, surface finish, and other specifications.
4. Discuss Potential Solutions: Engage in a constructive dialogue with Sanming to explore potential solutions. This might involve reworking the parts, providing replacements, or adjusting the machining process to meet your requirements.
5. Request Corrective Action: If the issues are significant and recurring, consider requesting corrective action to prevent similar problems in the future. This may involve process improvements or additional quality checks.
6. Escalate if Necessary: If you are unable to reach a satisfactory resolution with the provider, you may need to escalate the issue through appropriate channels, such as contacting higher-level management or referring to contractual agreements.
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Q: What is your after sales?
+A: From our company side, we would like to provide our best service to you. If any products are with quality problems, we will replace at our expense. For your benefit, we would like to establish a clear quality inspection criterion at the beginning stage of the project.We also have an CRM system to keep work history with all customers to follow up your overall experience with us. -
Q: What type of surface finishes does Sanming provide?
+A: Our comprehensive array of finishing services enables you to attain virtually any desired appearance and texture for your parts. We offer treatments such as bead-blasted, anodized, powder-coated, electroplated, polished, passivated, brushed, tumbling, deburring, and more. Please don’t hesitate to contact us for additional surface treatment options and services. -
Q: Can you supply completed parts?
+A: Yes, when extra details such as plating, anodizing, powder coating, etc are required we co-ordinate with our existing subcontractors who specialize in their given field. We can therefore serve as a one-stop-shop with only one account. -
Q: What kinds of payment methods do you accept?
+A1: We accept T/T in advance if the amount is less than USD 5,000. If it’s more than USD 5,000 we accept a 60% deposit by T/T in advance, and the remaining 40% before shipment by T/T.
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Q: What are your prices?
+A: Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company.contact us for further information. -
Q: Do you have a minimum order quantity?
+A: Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website. -
Q: What is the average lead time?
+A: For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so. -
Q: What is the product warranty?
+A: We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction. -
Q: Do you guarantee safe and secure delivery of products?
+A: Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge. -
Q: How can I get some samples?
+A: If you need, we are glad to offer you samples for free, but the new clients are expected to pay the courier cost, and the charge will be deducted from the payment for formal order. -
Q: What materials does Sanming work with?
+A: We are capable of working on machining projects with a complex array of components and materials-from Nonferrous metals to Carbon Steel, Stainless Steel, Aluminum, Copper, and Alloy. -
Q: What type of surface finishes does Sanming provide?
+A: Our comprehensive array of finishing services enables you to attain virtually any desired appearance and texture for your parts. We offer treatments such as bead-blasted, anodized, powder-coated, electroplated, polished, passivated, brushed, tumbling, deburring, and more. Please don’t hesitate to contact us for additional surface treatment options and services. -
Q: Can you supply completed parts?
+A: Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project.
A: Yes, when extra details such as plating, anodizing, powder coating, etc are required we co-ordinate with our existing subcontractors who specialize in their given field. We can therefore serve as a one-stop-shop with only one account.
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Q: What’s your quality control device in house?
+A: We have spectrometer in house to monitor the chemical property, tensile test machine to control the mechanical property and UT. -
Q: Do you test your forgings?
+A: Yes. Sanming offers testing and inspection services in-house and from outside partners as needed. In-house, we offer magnetic particle inspections, pull-testing, hardness testing, hand inspections, 3D laser scanning, CMM, and more. -
Q: Can you supply the relevant documentation?
+A: Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required. -
Q: How can I be confident in your quality?
+A: We have an established quality system and are committed to customer satisfaction and continual improvement. All our products are subjected to in-process inspections at various stages of production by well-trained and qualified operators.
-
Q: What is the average lead time?
+A: For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so. -
Q: Do you guarantee safe and secure delivery of products?
+A: Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge. -
Q: How about the shipping fees?
+A: The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information. -
Q: What kind of shipping method can you offer?
+A: It depends on your demand. We can ship via Sea, Air or express like DHL, FEDEX. -
Q: How quickly can I get my parts?
+A: Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project.
As for shipping, 3-7days by air-express. 15-30 days by ocean shipping globally.
-
Q: How can you ensure that my design is confidential?
+A: We can sign the non-disclosure agreement together with the purchase order. -
Q: What if I am not completely satisfied with the parts I receive?
+A: It’s crucial to maintain clear and respectful communication throughout the process. If you are not completely satisfied with the parts you receive, it’s essential to communicate your concerns with us promptly. Here are some steps to follow:
1. Contact Project salesperson: Reach out to Sanming as soon as you identify any issues or discrepancies. Explain your concerns clearly and provide details about the specific problems you have encountered.
2. Provide Documentation: If possible, provide photographs or documentation that clearly illustrates the issues with the parts. This can help us better understand the problem.
3. Review the Agreement: Refer to your initial agreement or purchase order to ensure that the parts you received meet the specified requirements, including tolerances, materials, surface finish, and other specifications.
4. Discuss Potential Solutions: Engage in a constructive dialogue with Sanming to explore potential solutions. This might involve reworking the parts, providing replacements, or adjusting the machining process to meet your requirements.
5. Request Corrective Action: If the issues are significant and recurring, consider requesting corrective action to prevent similar problems in the future. This may involve process improvements or additional quality checks.
6. Escalate if Necessary: If you are unable to reach a satisfactory resolution with the provider, you may need to escalate the issue through appropriate channels, such as contacting higher-level management or referring to contractual agreements.
-
Q: What is your after sales?
+A: From our company side, we would like to provide our best service to you. If any products are with quality problems, we will replace at our expense. For your benefit, we would like to establish a clear quality inspection criterion at the beginning stage of the project.We also have an CRM system to keep work history with all customers to follow up your overall experience with us.
